The academy is committed to managing and monitoring the agents who act on its behalf to recruit international learners.

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Arise Academy actively manages all steps outlined in the following education agent procedure.
 

• Selection. Arise Academy enters into an agreement with an education agent because the agent has a learner selected for an Arise Academy programme, is in a key market for Arise Academy programmes and/or has been recommended to Arise Academy.
   

• Appointment. The criteria Arise Academy uses are a history of successful operation, a strong reference from a New Zealand Category 1 provider or university, has standard protocols for recruiting learners, good knowledge of New Zealand’s education environment, satisfactory Immigration New Zealand approval rates and good counsellors.
   

• Contract. If the agent meets the criteria, then Arise Academy will sign a one-year contract with the agent. Commission will only be paid if the contract is current.
   

• Training and support. Once an agent has been contracted, initial training will be undertaken. The training is done with key counsellors. Training is then done again on a regular basis, at least twice a year or when new counsellors are hired by the agent. Arise Academy provides direct support when the agent recruits a learner.
   

• Review. Every agent will be reviewed annually before the next contract is signed. The criteria are the number of learners who the agent has enrolled, any complaints, professional behaviour, being a liquid company and not having had its status as a New Zealand Recognised Agent removed.
   

• Change. Learners sometimes change agents in the application and enrolment procedures or for their second enrolment. Arise Academy has a commitment to its agents and protects agents from learner behaviour. Arise Academy must approve the change in agent which will involve contacting the first agent.  
   

• Investigation. If an agent has had a complaint raised against them, Arise Academy will suspend all applications or enrolments of the agent. Arise Academy will then contact all relevant stakeholders including the previous agent and the learner. Arise Academy will then decide whether a penalty is to be applied, and the type of penalty based on the severity of the breach.
   

• Termination. Arise Academy will deactivate an agent if they do not send at least one learner in a year and have no enrolled learners. Arise Academy may terminate an agent contract if the agent has breached the contract, or if a Licensed Immigration Advisor, they have had their license cancelled.

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 If you’re interested in becoming an Arise Academy registered education agent, please contact us.