Feedback and Complaints Process
Arise Academy encourages all learners and stakeholders to provide feedback. We love to hear what’s working well…and if something has not gone well for you – please tell us first.
We have a strong commitment to continuous improvement so we will listen to your feedback and consider the best way to resolve the issue.
To provide feedback, simply complete the Feedback form. Please include your name and contact details so we can follow up with you. We will be in touch within 3 working days. Ideas for improvement are recorded in our Continuous Improvement Log and reviewed for action.
Compliments are gratefully received and may be published on our website with your permission.
Making a formal complaint
If it’s a serious complaint you want to make in a formal way we have a process for that where formal complaints are registered and actions for resolution are monitored to completion and then reviewed again to ensure they solved the problem.
Please complete and submit the Formal Complaint form. We will be in touch within 3 working days to discuss how you would like the complaint handled. There are escalation processes available to you within Arise Academy and with our government agencies.
Learner complaints follow the process provided here in our Learner Policies section under Learner Life and Support.
Thank you for your time – it’s valued and appreciated.