Arise Academy encourages all learners and stakeholders to provide feedback. We love to hear what’s working well…and if something has not gone well for you – please tell us first.

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We have a strong commitment to continuous improvement so we will listen to your feedback and consider the best way to resolve the issue.

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Providing Feedback

To provide feedback, simply complete the Feedback form. Please include your name and contact details so we can follow up with you. We will be in touch within 3 working days. Ideas for improvement are recorded in our Continuous Improvement Log and reviewed for action.

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Compliments are gratefully received and may be published on our website with your permission.

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Making a formal complaint

If it’s a serious complaint you want to make in a formal way we have a process for that where formal complaints are registered and actions for resolution are monitored to completion and then reviewed again to ensure they solved the problem.

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Please complete and submit the Formal Complaint form. We will be in touch within 3 working days to discuss how you would like the complaint handled. There are escalation processes available to you within Arise Academy and with our government agencies.

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Learner complaints follow the process provided here in our Learner Policies section.

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Thank you for your time – it’s valued and appreciated.